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Customer Service
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Customer Service
2010-07-25
When seller ships the order, a tracking No. will be provided. You can track your order on carrier company website.
You can also do so following these steps:
Step1:
Log on to My DHgate.
Step2:
Click "Active Orders" button in the navigation on the left side.
Step3:
Click the order number which you want to track on.
Step4:
After you have been directed to an "Order Detail" page, click "tracking" button on the top menu. Then you can find the tracking NO.
Step5:
Go to courier’s website and input your tracking NO.
Please keep in mind it may take 48 to 72 hours for the tracking information to be updated by Carrier Company. If 3 days later, you can not get the tracking information of your order, please contact your seller for more information.
You can also do so following these steps:
Step1:
Log on to My DHgate.
Step2:
Click "Active Orders" button in the navigation on the left side.
Step3:
Click the order number which you want to track on.
Step4:
After you have been directed to an "Order Detail" page, click "tracking" button on the top menu. Then you can find the tracking NO.
Step5:
Go to courier’s website and input your tracking NO.
Please keep in mind it may take 48 to 72 hours for the tracking information to be updated by Carrier Company. If 3 days later, you can not get the tracking information of your order, please contact your seller for more information.